Returns & Refunds | Albie's Art

Returns & Refunds Policy

Effective Date: June 19, 2026
Website: https://www.albiesart.com
Business Name: Albie’s Art
Business Location: Kissimmee, Florida, United States
Contact Email: albiesart@gmail.com
Phone: +1 (863) 438-1421

This Returns & Refunds Policy explains how returns, refunds, exchanges, cancellations, damaged items, incorrect items, defective items, custom orders, approved proofs, deposits, and shipping-related claims are handled by Albie’s Art.

By placing an order through https://www.albiesart.com, requesting a custom quote, approving a design proof, paying an invoice, purchasing a product, or using our services, you agree to this Returns & Refunds Policy, our Terms & Conditions, Privacy Policy, Shipping Policy, Custom Order Terms, Artwork & Intellectual Property Policy, and any written order-specific terms provided with your quote or invoice.

1. General Policy

Albie’s Art sells ready-made products, custom-made products, limited-run collectibles, challenge coins, display items, packaging options, creative collectibles, and made-to-order artwork.

Because many products are custom, personalized, limited-run, or produced specifically for a customer, return and refund eligibility depends on the type of product ordered.

In general:

Ready-made items may be eligible for return if they meet the conditions in this policy.
Custom, personalized, made-to-order, approved-proof, limited-run, special-order, or customer-specific products are generally not returnable or refundable unless they arrive damaged, defective, incorrect, or materially different from the approved order.
Shipping fees may not be refundable unless required by law or unless the issue was caused by Albie’s Art.
Deposits may become non-refundable once design work, proofing, material ordering, production coordination, or production has begun.
Damaged, incorrect, or defective items must be reported within the timeframe stated in this policy.

2. Contact Before Returning Anything

Do not send a product back without contacting Albie’s Art first.

To request a return, refund, exchange, replacement, or damage review, contact:

Email: albiesart@gmail.com

Please include:

Name
Order number
Email used for the order
Product name
Date received
Reason for the request
Photos of the product, if applicable
Photos of the packaging, if applicable
Description of the issue

Returns sent without prior approval may be refused, returned to sender, or may not qualify for refund.

3. Return Window for Ready-Made Products

Ready-made, in-stock, non-custom products may be eligible for return if the return request is made within: seven (7) days after delivery.

To qualify for return, the item must be:

Unused
Undamaged
In original condition
In original packaging when possible
Complete with all included accessories, cards, Certificates of Authenticity, display packaging, or inserts
Not altered, damaged, scratched, worn, or modified
Approved for return by Albie’s Art before being shipped back

Albie’s Art reserves the right to deny a return if the item does not meet these conditions.

4. Products That Are Generally Not Returnable

The following items are generally not eligible for return or refund unless they arrive damaged, defective, incorrect, or materially different from the approved order:

Custom challenge coins
Personalized coins
Made-to-order products
Approved-proof products
Customer-specific artwork
Custom display pieces
Custom props
Special-order items
Limited edition products
Numbered collectibles
Memorial or tribute products
Gift or presentation products customized for a person, unit, organization, date, event, or message
Products with custom names, dates, logos, badges, seals, patches, emblems, or wording
Digital design work
Design fees
Proofing fees
Rush fees
Deposits after work has begun
Packaging upgrades that were custom-selected for the order
Certificates of Authenticity tied to a specific item
Items damaged after delivery
Items altered by the customer
Items returned without approval

5. Custom Order Refunds

Custom, personalized, made-to-order, approved-proof, limited-run, or special-order products are created specifically for the customer.

For that reason, custom orders are generally non-refundable once any of the following has occurred:

Design work has begun
A concept, mockup, or proof has been created
Customer revisions have been started
Materials have been ordered
Production coordination has begun
A manufacturer or supplier has started work
Packaging has been prepared
The proof has been approved
Production has begun
The item has shipped

If a custom order is canceled before work begins, a refund may be available, minus any payment processing fees or non-recoverable costs where permitted by law.

If a custom order is canceled after work begins, Albie’s Art may retain amounts for design time, administrative time, proof preparation, mockup creation, artwork preparation, supplier fees, manufacturing setup, materials, packaging, payment processing fees, and other costs already incurred.

6. Approved Proofs Are Final

For custom products, Albie’s Art may provide a digital proof, mockup, preview, or production layout before production.

Customers are responsible for carefully reviewing all proofs before approval.

Before approving a proof, check:

Spelling
Names
Dates
Unit names
Department names
Organization names
Company names
Rank, title, or role
Mottos and slogans
Front design
Back design
Logos
Badges
Seals
Patches
Artwork
Layout
Colors
Finish
Size
Quantity
Packaging
Certificate wording
Any special instructions

Once a proof is approved in writing, the order may move into production and may become non-cancelable and non-refundable.

Albie’s Art is not responsible for errors that were visible in and accepted through a customer-approved proof.

7. Customer-Approved Errors

Refunds, replacements, or discounts are generally not available for customer-approved errors, including:

Misspelled words approved by the customer
Incorrect dates approved by the customer
Incorrect names approved by the customer
Incorrect logos approved by the customer
Incorrect organization names approved by the customer
Incorrect unit, department, or company names approved by the customer
Layout choices approved by the customer
Color choices approved by the customer
Finish choices approved by the customer
Quantity choices approved by the customer
Size choices approved by the customer
Packaging choices approved by the customer
Design details that were visible in the approved proof

Customers should review proofs slowly and carefully before approval.

8. Normal Product Variations

Small variations are normal in custom, handmade, finished, plated, enamel-filled, cast, printed, assembled, or manufactured products.

Normal variations may include:

Slight color differences
Slight metal finish differences
Minor enamel variation
Minor plating variation
Slight size differences
Slight weight differences
Small surface marks
Small alignment differences
Minor texture differences
Slight edge differences
Differences between digital mockups and finished physical products
Packaging variation
Color differences caused by screen settings or lighting

Normal production variations are not considered defects and may not qualify for refund or replacement.

9. Damaged Items

If your item arrives damaged, contact Albie’s Art within: 3 days after delivery.

Please include:

Order number
Photos of the damaged product
Photos of the outer packaging
Photos of the inner packaging
Photos of the shipping label, if possible
Description of the damage
Delivery date

Do not throw away the product, packaging, shipping materials, or label until the claim is reviewed.

Carrier insurance claims may require original packaging, photos, inspection, and customer cooperation.

Depending on the situation, Albie’s Art may offer:

Replacement
Repair
Partial refund
Full refund
Store credit
Reproduction
Other reasonable resolution

Damage claims reported after the stated timeframe may be denied or may be harder to resolve.

10. Incorrect Items

If you receive the wrong item, contact Albie’s Art within: 3 days after delivery.

Please include:

Order number
Photos of the item received
Photos of the packaging
Description of what you expected to receive
Description of what was received

If Albie’s Art confirms that the wrong item was sent, we may provide a replacement, return label, refund, store credit, or other appropriate resolution.

The incorrect item may need to be returned before a replacement or refund is issued.

11. Defective Items

If you believe your item has a manufacturing defect, contact Albie’s Art within: 3 days after delivery.

Please include clear photos and a description of the issue.

A defect does not include:

Normal production variation
Slight color differences
Minor finish differences
Minor surface marks common to the product type
Damage caused after delivery
Damage caused by misuse
Damage caused by improper storage
Damage caused by dropping, bending, scratching, moisture, heat, or chemicals
Customer-approved proof errors
Expected differences between screen previews and physical products

If a defect is confirmed, Albie’s Art may offer a repair, replacement, refund, store credit, or other reasonable solution.

12. Missing Items

If your order is missing an item, contact Albie’s Art within: 3 days after delivery.

Please include:

Order number
Photos of all items received
Photos of the packaging
Description of what is missing

Albie’s Art will review the order and determine the appropriate resolution.

Some orders may ship in multiple packages. If your order ships separately, you may receive more than one tracking number.

13. Return Shipping Costs

Unless otherwise stated in writing or required by law:

Customers are responsible for return shipping costs for approved change-of-mind returns.
Original shipping charges may not be refundable.
Albie’s Art may cover or provide return shipping for confirmed incorrect, damaged, or defective items caused by Albie’s Art or shipping carrier issues.
Return shipping must use a trackable method.
Customers are responsible for return packages lost due to lack of tracking.

If a returned item is damaged during return shipping because it was poorly packed, the refund may be reduced or denied.

14. Condition of Returned Items

Returned items must be received in the same condition in which they were delivered.

Items may be denied refund or have the refund reduced if they are returned:

Used
Scratched
Damaged
Altered
Missing parts
Missing packaging
Missing Certificate of Authenticity
Missing display box
Missing accessories
Without approval
Outside the return window
In unsafe or inadequate packaging

Albie’s Art may photograph returned items upon receipt for documentation.

15. Refund Method

Approved refunds are generally issued to the original payment method.

Refund timing may depend on:

Payment processor
Bank processing time
Credit card issuer
Wix payment system
PayPal, Stripe, or other provider timelines
Order review status
Return inspection status

Once Albie’s Art issues a refund, it may take additional time for the funds to appear in your account.

16. Partial Refunds

Partial refunds may be issued in certain situations, including:

Returned item has minor damage
Returned item is missing packaging
Returned item is missing accessories
Customer cancels after some work has begun
A small issue does not require full replacement
Shipping costs are not refundable
Payment processing fees are not recoverable
A discounted resolution is agreed in writing

Partial refunds are handled case by case.

17. Exchanges

Exchanges may be available for ready-made products if:

The item is eligible for return
The item is unused and undamaged
The exchange request is made within the return window
The desired replacement item is available
Albie’s Art approves the exchange

Custom, personalized, made-to-order, approved-proof, limited-run, or special-order items are generally not eligible for exchange unless they are damaged, defective, incorrect, or materially different from the approved order.

18. Store Credit

Albie’s Art may offer store credit instead of a refund in some cases.

Store credit may be offered for:

Approved returns
Partial resolutions
Customer service adjustments
Cancellations after some work has begun
Situations where a refund is not otherwise required
Courtesy resolutions

Store credit has no cash value unless required by law.

19. Cancellation Before Shipment

For ready-made products, cancellation may be possible before the order has shipped.

For custom orders, cancellation may be possible only before design work, proofing, material ordering, production coordination, or production begins.

To request cancellation, contact:

Email: [Insert Business Email]

Cancellation is not guaranteed.

If the order has already shipped, the return process may apply instead.

20. Cancellations After Shipment

Once an order has shipped, it generally cannot be canceled.

If the item is eligible for return, you may request a return after delivery.

Shipping charges may not be refundable.

If the package is refused or returned to sender without approval, shipping costs and return fees may be deducted from any refund, if a refund is available.

21. Delayed Orders & Refunds

Albie’s Art makes reasonable efforts to ship orders within the timeframe stated on the product page, checkout page, quote, invoice, or written communication.

If shipment is delayed beyond the promised timeframe, Albie’s Art may provide delay updates, revised shipping estimates, cancellation options, refund options, or other remedies as required by applicable law.

Custom orders may require proof approval and production before they can ship. For custom orders, production time and shipping time are separate.

If no shipping timeframe is stated for an online merchandise order, shipment is generally expected within 30 days after receiving a properly completed order unless another lawful arrangement applies.

22. Packages Marked Delivered

If tracking shows that your package was delivered but you did not receive it, please:

Check your mailbox, porch, parcel locker, mailroom, front desk, office, or delivery area.
Ask household members, neighbors, building staff, or office staff.
Confirm the shipping address on your order.
Wait 24–48 hours in case the carrier marked it delivered early.
Contact the carrier to start a delivery investigation.
Contact Albie’s Art with your order number and tracking number.

A package marked delivered by the carrier may not qualify for refund or replacement unless carrier investigation, insurance, or other evidence supports the claim.

23. Lost Packages

If a package appears lost in transit, contact Albie’s Art with your order number and tracking information.

Albie’s Art may assist with a carrier claim when possible.

If the order included insurance and the carrier approves the claim, Albie’s Art may provide a replacement, refund, store credit, or other resolution depending on the order and claim result.

Albie’s Art is not responsible for packages lost due to incorrect or incomplete shipping addresses provided by the customer.

24. Refused, Unclaimed, or Returned Packages

If a package is refused, unclaimed, returned to sender, or undeliverable because of customer action or customer-provided address issues, the customer may be responsible for:

Original shipping cost
Return shipping cost
Reshipping cost
Carrier fees
Handling fees
Any non-refundable custom order costs

Custom products may not be refundable even if the package is returned.

25. International Orders

International customers are responsible for customs duties, taxes, VAT, import fees, brokerage fees, tariffs, and other destination-country charges.

International shipping fees, customs fees, import fees, and taxes are generally not refundable.

If an international package is refused, abandoned, returned, delayed, confiscated, or destroyed due to customs issues or unpaid import charges, the customer may not be eligible for refund.

26. Digital Products or Design Services

If Albie’s Art offers digital files, design services, downloadable products, mockups, or digital artwork, those items may be non-refundable once work begins, files are delivered, access is granted, or the service has been performed.

Design time, consultation time, proofing time, mockup creation, and digital creative work may not be refundable once provided.

27. Gift Orders

Refunds for gift orders are generally issued to the original purchaser and original payment method.

If a gift recipient contacts Albie’s Art about an issue, we may need confirmation from the original purchaser before discussing order details, refunds, replacements, or account information.

28. Sale Items, Clearance Items, & Final Sale Items

Sale, clearance, discounted, limited-run, special-release, or final-sale items may not be eligible for return or refund unless they arrive damaged, defective, incorrect, or materially different from the listing.

If an item is final sale, it should be stated on the product page, checkout page, invoice, or written communication.

29. Chargebacks & Payments Disputes

If you have an issue with an order, please contact Albie’s Art first so we can try to resolve it.

Filing a chargeback or payment dispute may delay resolution.

Albie’s Art reserves the right to provide order records, proof approvals, shipping records, tracking information, communication history, photos, and policy information to payment processors, banks, or dispute reviewers.

Fraudulent chargebacks may result in refusal of future service.

30. Abuse of Return Policy

Albie’s Art may refuse returns, refunds, exchanges, or future service if we believe a customer is abusing the return policy.

Examples may include:

Excessive return requests
False damage claims
Returning used or altered items
Chargeback abuse
Harassment or threats
Fraudulent claims
Repeated refusal of delivered packages
Misuse of custom order approvals

31. How to Start a Return or Refunded Request

To start a return or refund request, contact:

Albie’s Art
Email: albiesart@gmail.com
Website: https://www.albiesart.com

Please use the subject line:

Return / Refund Request – Order Description

Include all required information and photos so your request can be reviewed quickly.

32. Policy Changes

Albie’s Art may update these Custom Order Terms from time to time.

The updated Effective Date will be posted at the top of this page.

Changes apply to future quote requests and future custom orders unless otherwise required by law.

33. Contact Information

If you have questions about these Custom Order Terms, please contact us:

Albie’s Art
Kissimmee, Florida, United States
Website: https://www.albiesart.com
Email: albiesart@gmail.com
Phone: +1 (863) 438-1421