top of page

Review Policy

Effective Date: June 19, 2026
Website: https://www.albiesart.com
Business Name: Albie’s Art
Business Location: Kissimmee, Florida, United States
Contact Email: albiesart@gmail.com
Phone: +1 (863) 438-1421

This Review Policy explains how Albie’s Art collects, requests, displays, moderates, shares, edits, and responds to customer reviews, testimonials, ratings, product feedback, photos, videos, social media comments, BBB reviews, and other public or private feedback.

By submitting a review, testimonial, rating, customer photo, video, comment, message, social media post, or other feedback about Albie’s Art, you agree to this Review Policy, our Terms & Conditions, Privacy Policy, Artwork & Intellectual Property Policy, Custom Order Terms, Shipping Policy, Returns & Refunds Policy, and any applicable platform rules.

1. Purpose of Reviews

Customer reviews help future customers understand the quality, service, craftsmanship, communication, packaging, shipping experience, and overall buying experience with Albie’s Art.

Reviews may relate to:

  • Custom challenge coins

  • Ready-made collectible coins

  • Military / veteran coins

  • First responder coins

  • Law enforcement coins

  • Corporate / business coins

  • Event / convention coins

  • Club / organization coins

  • Memorial / tribute coins

  • Collector / limited edition coins

  • Gift / presentation coins

  • Packaging options

  • Certificates of Authenticity

  • Display boxes

  • Suspended frame displays

  • Clear plastic pouches

  • Retail hanging containers

  • Cosplay-related items

  • Creative collectibles

  • Custom design service

  • Communication and customer support

  • Shipping and delivery experience

2. Honest Reviews Only

Albie’s Art asks that all reviews be honest, accurate, and based on a real experience.

Reviews should reflect your actual experience with our products, services, communication, website, custom quote process, design proof process, shipping, packaging, or customer support.

You should not submit a review that is false, misleading, fabricated, copied from someone else, written by artificial means without real customer experience, or submitted on behalf of another person without permission.

3. No Fake Reviews

Albie’s Art does not knowingly create, buy, sell, request, display, or promote fake reviews.

A fake review may include, but is not limited to:

  • A review from someone who did not have a real experience with Albie’s Art

  • A review written under a false identity

  • A review that misrepresents the reviewer’s relationship to Albie’s Art

  • A review copied from another person or business

  • A review generated or posted to deceive customers

  • A review submitted only to manipulate ratings

  • A review that falsely claims a product was purchased or used

If Albie’s Art discovers a review appears fake, deceptive, or not based on a real experience, we may remove it, decline to display it, report it to the platform, or take other appropriate action.

4. No Required Positive Reviews

Albie’s Art may invite customers to leave a review, but customers are never required to leave a positive review.

We welcome honest feedback, including positive, neutral, or negative feedback.

Albie’s Art will not require customers to leave a positive review as a condition of receiving customer service, warranty support, refunds, replacements, discounts, order assistance, or future service.

Customers should never feel pressured to write anything they do not honestly believe.

5. Review Requests

Albie’s Art may ask customers to leave a review after an order, custom project, quote experience, product delivery, or customer service interaction.

Review requests may be sent by:

  • Email

  • Website message

  • Text message

  • Social media message

  • Order follow-up

  • Product insert

  • Packaging card

  • BBB review link

  • Review platform link

  • Direct customer communication

A review request does not mean you are required to leave a review.

6. BBB & Third-Party Review Platforms

Albie’s Art may provide links to third-party review platforms, including BBB or other review websites.

When you leave a review on a third-party platform, your review is also subject to that platform’s terms, privacy policy, moderation rules, and posting guidelines.

Albie’s Art does not control how third-party platforms display, verify, remove, rank, or moderate reviews.

If you want to update, correct, or remove a review posted on a third-party platform, you may need to contact that platform directly.

7. Incentivized Reviews

Albie’s Art may occasionally offer a discount, coupon, entry, gift, store credit, or other incentive in connection with a review campaign only when allowed by law and platform rules.

If an incentive is offered, it must not be conditioned on leaving a positive review.

If you receive any incentive, free product, discount, special benefit, or compensation in connection with a review, you must clearly disclose that connection in your review when required by law or platform policy.

Example disclosure language:

  • “I received a discount for sharing an honest review.”

  • “I received this product sample and was asked to share my honest opinion.”

  • “I received store credit for submitting honest feedback.”

Albie’s Art does not buy positive reviews.

8. Reviews From Family, Friends, Employees, Contractors, or Business Connections

If a review is submitted by someone with a close relationship to Albie’s Art, that relationship should be clearly disclosed.

This may include:

  • Family members

  • Friends

  • Employees

  • Contractors

  • Vendors

  • Business partners

  • Affiliates

  • Collaborators

  • Anyone with a financial or personal connection to Albie’s Art

Example disclosure language:

  • “I know the owner personally.”

  • “I have worked with Albie’s Art.”

  • “I am a contractor/vendor for Albie’s Art.”

  • “I am a family member and have also purchased from the business.”

Reviews from connected individuals should still be honest and based on real experience.

9. Review Content Guidelines

Reviews should be helpful, honest, respectful, and relevant.

A good review may discuss:

  • Product quality

  • Craftsmanship

  • Design detail

  • Packaging

  • Shipping experience

  • Communication

  • Custom quote process

  • Proof approval process

  • Customer service

  • Presentation value

  • Gift experience

  • Display quality

  • Whether the product matched expectations

Reviews should not include:

  • False information

  • Threats

  • Harassment

  • Hate speech

  • Discriminatory content

  • Profanity used abusively

  • Private personal information

  • Another person’s contact details

  • Payment information

  • Shipping addresses

  • Confidential project details

  • Unlawful content

  • Spam

  • Malware links

  • Advertising for unrelated businesses

  • Content unrelated to Albie’s Art

  • Intellectual property that you do not have permission to share

10. Private, Confidential, or Sensitive Information

Please do not include private or sensitive information in a public review.

Do not post:

  • Home addresses

  • Billing addresses

  • Shipping addresses

  • Phone numbers

  • Email addresses

  • Payment information

  • Order numbers, unless you are comfortable sharing them publicly

  • Private messages

  • Confidential project details

  • Personal information about third parties

  • Sensitive images

  • Medical, legal, or protected personal details

If a review contains private, confidential, or sensitive information, Albie’s Art may remove, hide, redact, or request removal of that information.

11. Customer Photos & Videos

Customers may submit or tag Albie’s Art in photos or videos showing products, packaging, displays, gifts, unboxings, collections, or custom work.

By submitting, tagging, sending, or allowing Albie’s Art to use your photos or videos, you give Albie’s Art permission to display, repost, share, edit for size or format, and use the content for business, website, portfolio, social media, marketing, and promotional purposes, unless you clearly state otherwise in writing.

Customer photos and videos may be used in:

  • Website product pages

  • Portfolio pages

  • Social media posts

  • Stories and reels

  • Advertisements

  • Email marketing

  • Product galleries

  • Testimonials

  • Packaging examples

  • Promotional materials

Albie’s Art will not intentionally publish private contact information as part of customer photo or video use.

12. Permission to Use Reviews & Testimonials

By submitting a review, testimonial, rating, comment, photo, video, or feedback directly to Albie’s Art, or by tagging Albie’s Art publicly, you grant Albie’s Art permission to use that content for business and promotional purposes.

This permission includes the right to:

  • Display the review on the website

  • Share the review on social media

  • Use the review in marketing materials

  • Use the review in emails

  • Use the review in product listings

  • Use the review in advertisements

  • Use the review in sales presentations

  • Use the review in portfolio pages

  • Quote the review in promotional content

  • Edit the review for spelling, grammar, length, or formatting without changing the meaning

Albie’s Art may identify you by first name, last initial, business name, organization type, city/state, or social media handle if that information is publicly available or provided by you.

13. Editing Reviews for Display

Albie’s Art may edit reviews or testimonials for:

  • Length

  • Spelling

  • Grammar

  • Formatting

  • Readability

  • Removal of private information

  • Removal of profanity

  • Removal of unrelated content

  • Display layout

Albie’s Art will not intentionally edit a review in a way that changes the reviewer’s meaning, misrepresents the experience, or makes a negative review appear positive.

If a review is shortened, the shortened version should still fairly represent the original statement.

14. Moderation of Reviews

Albie’s Art may moderate reviews before or after they are posted on the website or used in marketing.

A review may be declined, removed, hidden, edited, or not displayed if it contains:

  • False claims

  • Spam

  • Fraudulent content

  • Harassment

  • Threats

  • Hate speech

  • Obscene material

  • Private information

  • Confidential information

  • Unlawful content

  • Infringing content

  • Malware or suspicious links

  • Unrelated advertising

  • Duplicate content

  • Content unrelated to Albie’s Art

  • Content that violates platform rules

  • Content that cannot reasonably be verified as connected to a customer experience

Moderation is used to keep reviews helpful, safe, relevant, and legally appropriate.

15. No Suppression of Honest Reviews

Albie’s Art does not intend to suppress honest negative reviews simply because they are negative.

Customers may share honest opinions about Albie’s Art’s products, services, customer support, shipping, or business conduct.

Albie’s Art may still remove or decline content that violates this policy, such as reviews containing private information, threats, harassment, spam, false claims, illegal content, or confidential information.

16. Negative Reviews & Customer Concerns

Albie’s Art values the opportunity to correct issues when possible.

If you had a problem with an order, please contact us directly so we can review the issue.

Examples of issues to report include:

  • Damaged item

  • Incorrect item

  • Missing item

  • Shipping problem

  • Proof issue

  • Packaging issue

  • Product defect

  • Communication issue

  • Custom order concern

Contact:

Email: albiesart@gmail.com
Subject Line: Review Concern / Order Description

Leaving a review does not replace the need to contact Albie’s Art within the stated timeframe for returns, refunds, damaged items, missing items, or shipping claims.

17. Responding to Reviews

Albie’s Art may respond publicly or privately to reviews.

Responses may include:

  • Thanking the customer

  • Clarifying product details

  • Asking the customer to contact us

  • Providing customer service instructions

  • Correcting inaccurate information

  • Explaining policy limits

  • Offering to review an order issue

  • Providing shipping or refund process information

Albie’s Art will make reasonable efforts not to disclose private customer information in public responses.

18. Reviews Removal Requests by Customers

If you submitted a review, testimonial, photo, or video directly to Albie’s Art and want it removed from our website or marketing materials, contact us at:

Email: albiesart@gmail.com

Please identify the review or content and where it appears.

Albie’s Art will make reasonable efforts to remove customer-submitted content from materials we control.

We may not be able to remove content from third-party websites, archived materials, printed materials already produced, cached pages, reposts by other users, or platforms outside our control.

19. Review Removal Requests by Third Parties

If you believe a review, photo, video, or testimonial violates your rights, includes your private information, infringes your intellectual property, or should not be displayed, contact us at:

Email: albiesart@gmail.com

Please include:

  • Your name

  • Contact information

  • Description of the content

  • Link or location of the content

  • Reason for the request

  • Proof of rights or authority, if applicable

Albie’s Art will review good-faith requests and may remove or edit content where appropriate.

20. Reviews Involving Custom or Confidential Projects

Some custom projects may involve private, memorial, military, law enforcement, first responder, corporate, organizational, or confidential details.

If you leave a review about a confidential or sensitive project, please avoid sharing details that should remain private.

Albie’s Art may remove or edit reviews that disclose confidential project information, sensitive personal details, protected organizational details, or private information.

If your project was agreed to be confidential, Albie’s Art will make reasonable efforts to avoid using your review or project images publicly unless you give permission.

21. Reviews & Product Results

Reviews reflect individual customer experiences.

A review does not guarantee that another customer will have the exact same experience, result, timeline, finish, packaging, or product outcome.

Custom products may vary based on:

  • Design complexity

  • Quantity

  • Materials

  • Finish

  • Colors

  • Customer-provided artwork

  • Proof approval timing

  • Production method

  • Packaging

  • Shipping method

  • Carrier performance

Reviews are personal opinions and may not represent every customer experience.

22. Returns & Refunds for Custom Orders

Albie’s Art does not intend to selectively ask only happy customers for reviews or prevent dissatisfied customers from leaving reviews.

If review requests are sent, they should be offered in a way that allows customers to share honest feedback.

Albie’s Art may also invite customers with concerns to contact us for support, but that does not prevent them from posting honest reviews.

23. No Threats or Penalties for Honest Reviews

Albie’s Art will not threaten, penalize, fine, sue, or deny service to a customer merely because they left an honest review.

However, Albie’s Art reserves the right to take appropriate action regarding reviews or statements that are knowingly false, defamatory, threatening, harassing, unlawful, infringing, fraudulent, or that disclose private or confidential information.

24. Reviews From Minors

Reviews should be submitted by adults age 18 or older.

If a minor submits a review, photo, or testimonial, Albie’s Art may remove it unless appropriate permission is provided by a parent or legal guardian.

25. Social Media Comments & Tags

Comments, tags, mentions, shares, and messages on social media may be visible to the public depending on the platform settings.

If you tag Albie’s Art or post publicly about our products, Albie’s Art may like, comment on, share, repost, or reference the post, unless you ask us not to.

Social media platforms have their own terms, privacy policies, and content rules.

26. Platform Rules

Reviews posted on third-party platforms are governed by those platforms’ rules.

This may include:

  • BBB rules

  • Google rules

  • Facebook rules

  • Instagram rules

  • TikTok rules

  • YouTube rules

  • Etsy rules, if applicable

  • Wix review app rules

  • Other marketplace or review platform rules

Albie’s Art cannot guarantee that a third-party platform will publish, keep, remove, edit, or rank a review.

27. Fraudulent or Abusive Review Activity

Albie’s Art may report or take action regarding fraudulent, abusive, or deceptive review activity.

This includes:

  • Fake reviews

  • Review bombing

  • Harassment campaigns

  • Extortion threats

  • Competitor sabotage

  • Impersonation

  • Spam reviews

  • Paid negative reviews

  • Reviews from people with no actual experience

  • Reviews posted to manipulate ratings dishonestly

Albie’s Art may provide relevant information to review platforms, payment processors, legal advisors, or authorities when appropriate.

28. Relationship to Other Policies

This Review Policy works together with the other policies on https://www.albiesart.com.

If there is a conflict between this Review Policy and a written agreement, the written agreement may control for that specific matter.

Other relevant policies include:

  • Privacy Policy

  • Terms & Conditions

  • Custom Order Terms

  • Returns & Refunds Policy

  • Shipping Policy

  • Artwork & Intellectual Property Policy

  • Accessibility Statement

  • Disclaimer Policy

29. Changes to This Review Policy

Albie’s Art may update this Review Policy from time to time.

The updated Effective Date will be posted at the top of this page.

Changes apply to future reviews, testimonials, customer photos, videos, and feedback unless otherwise required by law.

30. Contact Information

If you have questions about these Custom Order Terms, please contact us:

Albie’s Art
Kissimmee, Florida, United States
Website: https://www.albiesart.com
Email: albiesart@gmail.com
Phone: +1 (863) 438-1421

Kissimmee, FL

2023 Albie's Art & Spicy Gator Productions, LLC

bottom of page