Custom Order Terms

Effective Date: June 19, 2026
Website: https://www.albiesart.com
Business Name: Albie’s Art
Business Location: Kissimmee, Florida, United States
Contact Email: albiesart@gmail.com
Phone: +1 (863) 438-1421

These Custom Order Terms apply to custom, made-to-order, personalized, commissioned, quoted, limited-run, design-assisted, or specially produced products and services purchased from or requested through Albie’s Art.

By submitting a custom quote request, approving a design proof, paying a deposit, paying an invoice, placing a custom order, uploading artwork, or otherwise asking Albie’s Art to begin custom work, you agree to these Custom Order Terms, our Terms & Conditions, Privacy Policy, Shipping Policy, Returns & Refunds Policy, Artwork & Intellectual Property Policy, and any written quote, invoice, message, or order-specific agreement connected to your project.

If you do not agree with these Custom Order Terms, please do not submit a custom order request or approve production.

1. What Counts as a Custom Order

A custom order may include, but is not limited to:

Custom challenge coins
Military, veteran, first responder, law enforcement, corporate, club, event, memorial, tribute, collector, gift, or presentation coins
Custom coin artwork
Coin front and back design layouts
Custom text, names, dates, unit names, event names, organization names, slogans, or inscriptions
Custom enamel color layouts
Antique gold, antique silver, antique brass, matte black, polished, dual-finish, or other finish selections
Packaging upgrades
Certificates of Authenticity
Retail hanging packaging
Clear plastic pouches
Velvet-lined display boxes
Suspended frame displays
Custom display items
Custom props or cosplay-related pieces
Personalized creative collectibles
Special edition or limited-run products
Design mockups, proofs, production files, and concept work
Any product or service created specifically for a customer’s request

A product may still be considered custom even if it is based on an existing product, template, previous design, or sample image.

2. Quote Requests Are Not Final Orders

Submitting a custom quote request does not guarantee that Albie’s Art will accept the project.

A quote request is only a request for review. Albie’s Art may accept, decline, revise, or request more information before providing a quote.

A custom order is not considered accepted until Albie’s Art confirms acceptance and any required payment, deposit, artwork, project details, and approvals have been received.

We may decline a custom order for any reason, including but not limited to:

Incomplete project details
Insufficient artwork or references
Unrealistic deadline
Project outside our capabilities
Production limits
Supplier or manufacturing limits
Concerns about intellectual property rights
Offensive, hateful, unlawful, misleading, or inappropriate content
Payment issues
Customer conduct concerns
Any business reason at our discretion

3. Customer Information Required

To prepare an accurate quote or begin a custom order, we may ask for:

Name
Email address
Phone number
Shipping address
Organization, unit, company, club, department, or group name
Project purpose
Quantity requested
Desired size
Desired finish
Desired colors
Front design details
Back design details
Text, names, dates, mottos, or inscriptions
Deadline or event date
Packaging preference
Budget range
Uploaded logo, sketch, badge, patch, photo, or reference image
Notes about the story, meaning, or purpose of the coin
Any special requirements

Customers are responsible for providing accurate, complete, and timely information.

Delays in providing information may delay the quote, proof, production, or delivery timeline.

4. Quotes, Estimates, & Pricing

Custom quotes are based on the information available at the time of quoting.

Pricing may depend on:

Quantity
Coin size
Coin thickness
Metal finish
Number of colors
One-sided or two-sided design
Shape complexity
Edge style
2D or 3D relief
Mold or setup requirements
Artwork complexity
Number of revisions
Packaging selection
Certificate of Authenticity options
Display box or frame options
Shipping destination
Rush requirements
Supplier or production costs
Taxes, duties, or other charges

A quote may change if the project changes.

Changes that may affect price include:

Increasing or decreasing quantity
Changing size
Adding colors
Adding 3D relief
Adding packaging
Adding a second side
Changing finish
Requesting additional revisions
Replacing artwork
Changing deadline
Requesting rush production
Adding custom display materials
Changing shipping method or destination

Unless stated otherwise, quotes are valid for 90 days from the date issued. After that time, pricing and availability may change.

5. Deposits & Payments

Custom orders may require a deposit, partial payment, milestone payment, or full payment before work begins.

Payment requirements will be stated in the quote, invoice, product listing, or written communication.

Unless otherwise stated in writing:

Design work may not begin until the required deposit or payment is received.
Production may not begin until the final proof is approved and required payment is received.
Final balance must be paid before shipping or delivery.
Deposits may become non-refundable once design work, proofing, material ordering, production coordination, or production has begun.

If payment fails, is reversed, disputed, charged back, or delayed, Albie’s Art may pause or cancel the project.

6. Design Work & Creative Direction

Albie’s Art may assist with custom concept development, design layout, visual direction, coin artwork, typography, color suggestions, packaging suggestions, or production-ready presentation.

Customers may provide reference images, sketches, logos, patches, badges, seals, photographs, written ideas, or design instructions.

Albie’s Art may interpret customer ideas creatively. The final design may not be an exact copy of a reference image, sketch, AI image, photo, patch, badge, or previous product.

Design work may be limited by:

Coin size
Coin shape
Metal relief
Mold production limits
Enamel color limits
Minimum line thickness
Text readability
Manufacturing tolerance
Material selection
Finish selection
Packaging constraints
Legal or intellectual property concerns

We may suggest changes to improve readability, production quality, durability, or visual impact.

7. Proofs, Mock-Ups, & Digital Previews

For custom orders, Albie’s Art may provide one or more digital previews, mock-ups, artwork layouts, design proofs, or production proofs.

Proofs are used to confirm the design direction before production.

Proofs may show:

Front design
Back design
Approximate colors
Approximate finish
Text placement
Design layout
Shape
Size
Packaging concept
Certificate of Authenticity concept
Display presentation

Digital proofs are visual estimates. Final physical products may vary slightly due to material, lighting, screen settings, enamel, plating, production methods, and manufacturing tolerances.

8. Customer Proof Approval Responsibillity

The customer is responsible for carefully reviewing all proofs before approval.

Before approving a proof, check:

Spelling
Names
Dates
Unit names
Company names
Department names
Organization names
Rank, title, or role
Mottos and slogans
Phone numbers, website URLs, or QR codes
Logos and emblems
Badge or seal details
Front artwork
Back artwork
Color placement
Finish selection
Coin size
Coin shape
Quantity
Packaging option
Certificate of Authenticity wording
Any special instructions

Approval means the customer accepts the proof and authorizes Albie’s Art to proceed.

Once a proof is approved, changes may not be possible.

If changes are possible after approval, they may require additional fees and may delay the project.

Albie’s Art is not responsible for errors that were present in a customer-approved proof.

9. Written Approval Required

Production will not begin until Albie’s Art receives written approval from the customer.

Written approval may be given by:

Email
Website message
Quote system response
Invoice response
Text message
Form submission
Other written communication accepted by Albie’s Art

Examples of written approval include:

“Approved”
“Approved for production”
“Looks good”
“Proceed”
“Yes, start production”
“I approve this proof”

Once written approval is received, the order may move into production and may become non-cancelable and non-refundable.

10. Revisions

A custom quote may include a specific number of revisions.

If the quote does not state a revision count, revisions are provided at Albie’s Art’s discretion.

A revision is a reasonable adjustment to the existing design direction, such as:

Changing text
Adjusting placement
Changing a color
Adjusting scale
Minor layout changes
Minor artwork corrections

A revision may not include:

Starting over with a completely new concept
Changing the entire theme
Replacing all artwork
Changing the coin purpose
Changing from one product type to another
Creating multiple unrelated design options
Extensive redrawing beyond the original scope
Major changes after proof approval

Additional revisions may require additional fees.

11. Customer Delays

Customer delays may affect the timeline.

Examples include:

Late responses
Missing artwork
Delayed payment
Unclear instructions
Multiple decision makers
Delayed proof approval
Changing requirements
Failure to provide shipping information
Failure to approve final details

If a customer does not respond for 10 days, Albie’s Art may pause, archive, or cancel the project.

Deposits or payments may not be refundable if work has already begun.

12. Production Timeline

Production timelines vary by project.

The estimated timeline may depend on:

Design complexity
Number of revisions
Proof approval timing
Quantity
Product type
Material availability
Manufacturer schedule
Packaging selection
Shipping method
Customs or import timing
Holiday schedules
Rush availability
Carrier performance

Any timeline provided before proof approval is an estimate only.

Production time usually begins after:

Required payment is received
Required artwork and information are received
Final proof is approved in writing
Albie’s Art confirms the project is ready for production

Shipping time is separate from production time.

13. Rush Orders

Rush service may be available at Albie’s Art’s discretion.

Rush fees may apply.

Rush requests are not guaranteed unless confirmed in writing.

A rush deadline may be affected by:

Customer response time
Proof approval timing
Artwork quality
Production availability
Shipping carrier performance
Weather
Customs
Supplier delays
Force majeure events

Albie’s Art is not responsible for missed rush deadlines caused by customer delays, carrier delays, supplier delays, customs delays, or events outside our control.

14. Manufacturing & Production Variations

Custom products may have minor variations.

These may include:

Slight color differences
Slight finish differences
Minor plating variation
Minor enamel variation
Slight size or weight variation
Small alignment differences
Small surface marks
Minor texture differences
Slight edge differences
Small mold or casting differences
Minor packaging variation
Differences between digital proofs and finished products

These normal production variations are not considered defects.

Color shown on a screen may not exactly match physical enamel, metal, print, or packaging color.

15. Materials & Finishes

Custom products may use various materials or finishes depending on the project.

Possible options may include:

Antique gold
Antique silver
Antique brass
Matte black
Polished metal
Dual finish
Enamel-style color fill
Raised metal detail
Recessed detail
2D relief
3D relief
Plastic packaging
Display box materials
Clear pouch materials
Suspended frame materials
Certificate paper or card stock

Actual material availability may vary.

Albie’s Art may recommend substitutions when a selected option is unavailable or unsuitable.

16. Packaging Options

Packaging may be available depending on the product and order.

Packaging options may include:

Standard protective packaging
Clear plastic pouch
Plastic hanging retail container
Velvet-lined display box
Suspended frame display
Certificate of Authenticity
Display card
Gift-ready presentation
Other custom packaging

Packaging options may affect pricing, shipping cost, production time, and availability.

Packaging shown in photos, mockups, or examples may be for demonstration only unless specifically included in the quote or product listing.

17. Certificates of Authenticity

Some custom products may include a Certificate of Authenticity if included in the quote, product description, or order agreement.

A Certificate of Authenticity may include:

Product name
Edition number
Limited-run quantity
Date
Artist or studio name
Design description
Signature or printed authentication
Material or finish information

A Certificate of Authenticity does not guarantee resale value, future market value, investment value, appreciation, or collector demand.

18. Limited Edition & Numbered Custom Orders

If a product is described as limited edition or numbered, the stated quantity refers to the production run or planned release quantity identified by Albie’s Art.

Albie’s Art may create artist proofs, samples, prototypes, replacements, archive copies, promotional copies, or production tests unless otherwise stated in writing.

Numbering style, placement, and format may vary.

19. Cancellations Before Work Begins

A custom order may be canceled before design work, proofing, material ordering, production coordination, or production begins.

If no work has begun, a refund may be available, minus any payment processing fees or non-recoverable costs, where permitted by law.

Cancellation requests must be submitted in writing.

20. Cancellations After Work Begins

Once design work, proofing, material ordering, production coordination, or production begins, cancellation may not be available.

If cancellation is approved after work has begun, Albie’s Art may retain amounts for:

Design time
Administrative time
Proof preparation
Mockup creation
Artwork preparation
Supplier fees
Manufacturing setup
Materials
Packaging
Payment processing fees
Non-recoverable costs
Other expenses already incurred

Deposits may be non-refundable after work begins.

21. Cancellations After Proof Approval

After written proof approval, the order may enter production.

Once an order enters production, it is generally non-cancelable and non-refundable.

If production has begun, changes, cancellations, or refunds may not be possible.

22. Returns & Refunds for Custom Orders

Custom, personalized, made-to-order, approved-proof, limited-run, special-order, or customer-specific products are generally not eligible for return or refund unless they arrive damaged, defective, or materially different from the approved order.

Refunds are generally not available for:

Customer-approved spelling errors
Customer-approved date errors
Customer-approved logo errors
Customer-approved layout choices
Customer-approved design choices
Change of mind
Customer ordering the wrong quantity
Customer choosing the wrong size
Customer providing incorrect information
Customer delays
Minor production variation
Color differences caused by screen settings
Failure to read the proof
Failure to read product details
Delays outside Albie’s Art’s control
Subjective dissatisfaction after approval

Damaged, incorrect, or defective custom orders will be handled according to the Returns & Refunds Policy.

23. Damaged, Incorrect, or Defective Custom Orders

If a custom order arrives damaged, incorrect, or defective, contact Albie’s Art promptly.

Please provide:

Name
Order number
Delivery date
Photos of the product
Photos of the packaging
Description of the issue

Do not discard packaging until the claim is reviewed.

Depending on the issue, Albie’s Art may offer:

Replacement
Repair
Partial refund
Full refund
Store credit
Reproduction
Other reasonable resolution

Resolution depends on the facts of the order, the approved proof, product condition, carrier claim requirements, and applicable law.

24. Shipping for Custom Orders

Custom order shipping may occur only after:

Production is complete
Final balance is paid
Shipping address is confirmed
Packaging is complete

Customers are responsible for providing a complete and accurate shipping address.

Albie’s Art is not responsible for delays or failed delivery caused by incorrect addresses, missing apartment numbers, forwarding issues, unavailable recipients, customs delays, carrier delays, or customer failure to retrieve a package.

Shipping timelines are estimates unless specifically guaranteed in writing.

25. Customer-Submitted Artwork & Permission

When submitting artwork, logos, emblems, patches, seals, badges, photographs, sketches, reference images, copyrighted material, trademarks, slogans, names, or other content, the customer confirms that they have the right to use that material.

The customer represents and warrants that submitted materials:

Are owned by the customer, or
Are properly licensed, or
Are authorized for the customer’s requested use, and
Do not infringe any copyright, trademark, design right, publicity right, privacy right, contractual right, government restriction, or other third-party right.

The customer is responsible for obtaining permission for any protected or third-party material.

Albie’s Art is not responsible for verifying ownership, licensing, trademark clearance, copyright clearance, military insignia clearance, agency seal clearance, entertainment property clearance, or organizational approval for customer-provided materials.

26. Third-Party Logos, Seals, Badges, Characters, & Trademarks

Custom projects may involve customer-provided references to organizations, units, departments, companies, fandoms, characters, entertainment properties, public service marks, military-style marks, seals, badges, or trademarks.

Unless specifically stated in writing, Albie’s Art is not affiliated with, endorsed by, sponsored by, licensed by, or approved by any third-party rights holder, organization, government agency, military branch, company, entertainment studio, brand, or trademark owner.

Albie’s Art may decline or cancel any project that appears to involve unauthorized use of protected third-party material.

The customer is responsible for all permissions and approvals.

27. Indemnification for Customer-Provided Materials

The customer agrees to defend, indemnify, and hold harmless Albie’s Art, its owner, employees, contractors, suppliers, manufacturers, service providers, and affiliates from any claim, dispute, damage, loss, cost, expense, or attorney’s fee arising from:

Customer-submitted artwork
Customer-submitted logos
Customer-submitted trademarks
Customer-submitted copyrighted material
Customer-submitted badges, seals, patches, or emblems
Customer-requested wording
Customer-requested designs
Alleged infringement
Lack of permission
Misuse of a third-party mark
Violation of privacy or publicity rights
Violation of laws or regulations
False information provided by the customer

28. Ownership of Albie's Art Design Work

Unless otherwise agreed in writing, Albie’s Art retains ownership of:

Original artwork created by Albie’s Art
Design concepts
Sketches
Mockups
Digital previews
Production layouts
Source files
Editable files
Vector files
3D files
Mold files
Manufacturer files
Templates
Product photography
Website images
Marketing images
Creative process files
Design methods and workflows

Purchasing a custom product does not automatically transfer ownership of editable files, source files, production files, molds, manufacturing files, or design rights.

29. Customer Use of Finished Custom Products

After full payment, the customer may use the finished physical products for the agreed personal, organizational, gift, recognition, event, internal, display, or collectible purpose.

The customer may not reproduce, resell, manufacture, copy, modify, or distribute Albie’s Art design files or artwork unless specifically agreed in writing.

If commercial resale rights, exclusive rights, source files, or reproduction rights are desired, those rights must be negotiated in writing and may require additional fees.

30. Portfolio & Promotional Use

Unless otherwise agreed in writing before work begins, Albie’s Art may photograph, display, publish, or share completed custom work, mockups, production samples, product photos, packaging photos, and finished pieces for portfolio, social media, advertising, website, product display, educational, and promotional purposes.

If a project is confidential, private, sensitive, or not meant for public display, the customer must notify Albie’s Art in writing before work begins.

Albie’s Art may agree to keep a project private, delay public posting, or limit public display at its discretion.

31. Confidential Projects

Customers may request confidentiality for certain custom projects.

Confidentiality requests must be made in writing before design work begins.

If accepted, Albie’s Art may agree not to publicly post or identify the project.

Confidentiality does not prevent Albie’s Art from sharing necessary information with suppliers, manufacturers, shipping carriers, payment processors, legal advisors, accountants, or other service providers needed to complete the order.

32. Samples, Prototypes, & Artist Proofs

For some projects, samples, prototypes, artist proofs, test pieces, or production proofs may be created.

Unless specifically included in the quote, samples or prototypes may require additional cost.

Samples and prototypes may differ from final production items.

Albie’s Art may retain archive samples, production samples, test pieces, or artist proofs unless otherwise agreed in writing.

33. Minimum Order Quantities

Some custom products may require a minimum order quantity.

Minimums may depend on:

Product type
Manufacturer requirements
Mold or setup cost
Material availability
Packaging type
Design complexity
Production method

Minimum quantities will be stated where applicable.

34. Overruns & Underruns

Manufacturing may occasionally result in slight quantity variations.

If overruns or underruns are possible for a specific production method, Albie’s Art will make reasonable efforts to communicate this.

For most small custom orders, Albie’s Art will attempt to deliver the ordered quantity, but replacement or adjustment options may depend on production circumstances.

35. Customer Approval with Multiple Decision Makers

If a project involves multiple decision makers, the customer is responsible for choosing one authorized representative to approve proofs, revisions, payments, and final production.

Albie’s Art may rely on approval from the person who submitted the order, paid the invoice, or is identified as the project contact.

Disagreements between customer-side decision makers do not create responsibility for Albie’s Art after approval has been given.

36. Communication

Project communication may occur by email, website form, phone, text, invoice message, social media message, or other written method accepted by Albie’s Art.

For clarity and proof approval, important decisions should be confirmed in writing.

Albie’s Art is not responsible for missed messages caused by spam filters, incorrect contact information, inactive accounts, full inboxes, platform errors, or customer failure to monitor messages.

37. Accuracy of Customer Information

The customer is responsible for ensuring that all information provided is accurate.

This includes:

Contact information
Shipping address
Billing information
Quantity
Project details
Wording
Dates
Names
Logos
Artwork
Approval authority
Deadline
Packaging selection

Errors caused by inaccurate customer information are the customer’s responsibility.

38. Refusal of Service

Albie’s Art may refuse, pause, or cancel a custom order if:

The project violates these Custom Order Terms
The customer provides false or misleading information
Payment is not received
The customer is abusive, threatening, harassing, or unreasonable
The project creates legal or intellectual property concerns
Required approvals are not provided
The project becomes impossible or impractical to complete
Supplier or production options become unavailable
The order creates safety, reputational, or business concerns

If an order is canceled by Albie’s Art after payment, any refund will depend on the stage of work and non-recoverable costs already incurred.

39. No Guarantee of Resale or Collectible Value

Custom coins, limited editions, display pieces, and collectibles are sold as creative products.

Albie’s Art does not guarantee:

Resale value
Investment value
Future appreciation
Market demand
Collector demand
Third-party grading results
Long-term rarity
Future availability
Public reaction
Social media performance

Any collectible value is subjective and may change over time.

40. Product Care

Customers are responsible for proper care of custom products.

To help preserve products:

Avoid harsh chemicals
Avoid moisture exposure when possible
Avoid dropping or bending
Avoid extreme heat
Store in protective packaging
Handle coins with clean hands or gloves
Keep display boxes and packaging away from direct sunlight when possible

Damage caused by misuse, improper storage, improper handling, unauthorized modification, or normal wear is not covered unless otherwise stated.

41. Limitation of Liability

To the fullest extent permitted by law, Albie’s Art’s total liability for any custom order shall not exceed the amount paid by the customer for the specific custom order giving rise to the claim.

Albie’s Art is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost sales, missed events, reputational harm, emotional distress, lost opportunity, or business interruption.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply.

42. Force Majeure

Albie’s Art is not responsible for delays, nonperformance, loss, or failure caused by events beyond our reasonable control.

These may include:

Severe weather
Natural disasters
Fire
Flood
War
Civil unrest
Labor strikes
Supplier delays
Manufacturer delays
Material shortages
Carrier delays
Customs delays
Power outages
Internet outages
Platform outages
Payment processor issues
Government actions
Public health emergencies
Other events beyond our control

43. Relationship to Other Policies

These Custom Order Terms work together with the other policies on https://www.albiesart.com.

If there is a conflict between these Custom Order Terms and a specific written quote, invoice, or signed agreement, the written quote, invoice, or signed agreement may control for that specific project.

If there is a conflict between these Custom Order Terms and the general Terms & Conditions, these Custom Order Terms control for custom orders.

44. Changes to These Custom Order Terms

Albie’s Art may update these Custom Order Terms from time to time.

The updated Effective Date will be posted at the top of this page.

Changes apply to future quote requests and future custom orders unless otherwise required by law.

45. Contact Information

If you have questions about these Custom Order Terms, please contact us:

Albie’s Art
Kissimmee, Florida, United States
Website: https://www.albiesart.com
Email: albiesart@gmail.com
Phone: +1 (863) 438-1421