ShippingPolicy | Albie's Art

Shipping Policy

Effective Date: June 19, 2026
Website: https://www.albiesart.com
Business Name: Albie’s Art
Business Location: Kissimmee, Florida, United States
Contact Email: albiesart@gmail.com
Phone: +1 (863) 438-1421

This Shipping Policy explains how shipping, handling, processing, production timing, tracking, delivery, delays, damaged packages, lost packages, and address issues are handled for products purchased from Albie’s Art.

By placing an order through https://www.albiesart.com, requesting a custom quote, approving production, or purchasing a product from Albie’s Art, you agree to this Shipping Policy, our Terms & Conditions, Privacy Policy, Returns & Refunds Policy, Custom Order Terms, Artwork & Intellectual Property Policy, and any written order-specific terms provided with your quote or invoice.

1. Business Location

Albie’s Art is based in:

Kissimmee, Florida, United States

Orders may ship from Kissimmee, Florida, or from an approved production, manufacturing, printing, packaging, or fulfillment partner, depending on the product type and order details.

2. Types of Orders

Shipping timelines depend on the type of order.

Albie’s Art may sell or create:

Ready-made collectible coins
In-stock challenge coins
Limited edition coins
Custom challenge coins
Made-to-order coins
Personalized products
Memorial or tribute coins
Gift or presentation coins
Packaging upgrades
Certificates of Authenticity
Clear plastic pouches
Plastic hanging retail containers
Velvet-lined display boxes
Suspended frame displays
Cosplay-related items
Props
Creative collectibles
Display pieces
Special order items

Ready-made products and custom products do not follow the same timeline.

3. Processing Time vs. Shipping Time

Processing time and shipping time are different.

Processing time means the time needed to prepare, package, inspect, label, and hand the order to the shipping carrier.

Production time means the time needed to design, approve, manufacture, finish, package, or prepare a custom or made-to-order item.

Shipping time means the time the carrier takes to deliver the package after it has been handed to the carrier.

A product may require production time, processing time, and shipping time.

4. Ready-Made Product Processing Time

Ready-made or in-stock products usually process faster than custom orders.

Unless a product listing states otherwise, ready-made products generally ship within: 3 business days

Processing may take longer during holidays, high-volume periods, weather events, supplier delays, inventory checks, or other circumstances outside our control.

If a ready-made product has a different processing time, the product page, checkout page, invoice, or written communication may control.

5. Custom Order Production Time

Custom orders require additional time before shipping.

Custom orders may include design review, quote approval, artwork preparation, digital proofing, customer revisions, written proof approval, manufacturing, finishing, packaging, quality check, and final shipment.

Custom order timelines vary based on:

Project complexity
Quantity
Coin size
Coin finish
One-sided or two-sided design
2D or 3D relief
Number of colors
Packaging selection
Certificate of Authenticity selection
Display box or suspended frame selection
Customer response time
Proof approval time
Manufacturer schedule
Supplier availability
Shipping method
Destination
Holiday or seasonal volume

Unless specifically stated in writing, custom order timelines are estimates and are not guaranteed.

Custom order production usually begins only after:

Required payment or deposit is received
All required project details are received
Any required artwork or reference files are received
The final proof is approved in writing
Albie’s Art confirms the order is ready for production

6. Shipping Timeline for Custom Orders

Shipping time for a custom order begins after the custom product has completed production, inspection, packaging, and carrier handoff.

The production timeline is separate from the carrier delivery timeline.

For example, if a custom coin order takes several weeks to produce, the selected shipping method begins only after the finished order is ready and accepted by the carrier.

7. Shipping Carriers

Albie’s Art may ship through carriers such as:

USPS
UPS
FedEx
DHL
Approved fulfillment or production partner shipping services
Other available carriers

The available carrier may depend on the product, package size, destination, shipping option selected, insurance needs, and fulfillment method.

Albie’s Art reserves the right to select or change the shipping carrier when needed to complete delivery efficiently and reasonably.

8. Shipping Rates

Shipping costs may be calculated based on:

Product weight
Package size
Destination
Carrier rates
Shipping speed
Packaging type
Insurance
Handling needs
Quantity
Fulfillment source
International fees, if applicable

Shipping charges may appear at checkout, in a quote, on an invoice, or in written order communication.

If a custom order requires special packaging, oversized packaging, insurance, multiple shipments, or upgraded shipping, additional shipping charges may apply.

9. Free Shipping

Some products may include free shipping if clearly stated on the product page, checkout page, quote, or invoice.

Free shipping, when offered, applies only to the specific product or order described.

Free shipping may not apply to:

Custom orders
International orders
Oversized items
Heavy items
Rush shipping
Replacement shipments caused by customer address error
Multiple shipment requests
Display boxes or suspended frame upgrades
Special packaging
Wholesale or bulk orders
Orders requiring additional insurance

Albie’s Art may change or discontinue free shipping offers at any time.

10. Insured Shipping

Some orders may include insured shipping or offer insurance as an option.

Insurance availability may depend on:

Carrier
Product value
Destination
Package type
Shipping service selected
Order total
Product category

If shipping insurance is included, it will be stated in the product listing, checkout, quote, invoice, or written order communication.

For high-value, custom, limited edition, or bulk orders, Albie’s Art may require insured shipping.

Insurance claims may require photos, original packaging, carrier inspection, and timely customer cooperation.

11. Tracking Information

When tracking is available, Albie’s Art will provide tracking information after the order ships.

Tracking may be sent by:

Email
Website order notification
Wix order notification
Payment platform notification
Carrier notification
Direct message or written communication

Tracking information may take time to update after a label is created.

A tracking label being created does not always mean the carrier has physically scanned the package yet.

12. Business Days

Business days are generally Monday through Friday, excluding federal holidays, major holidays, carrier holidays, and closures.

Weekends and holidays may not count toward processing, production, or shipping timelines.

Carrier transit times are controlled by the carrier and may vary.

13. Order Cutoff Times

Orders placed after business hours, on weekends, or on holidays may be processed on the next business day.

Custom quote requests, proof approvals, and payments received outside business hours may also be reviewed on the next business day.

14. Shipping Address Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Please check the following before submitting an order:

Full name
Street address
Apartment, suite, unit, or building number
City
State or province
ZIP or postal code
Country
Phone number, if required by carrier
Email address for delivery updates

Albie’s Art is not responsible for shipping delays, returned packages, lost packages, extra fees, or failed delivery caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

15. Address Changes

If you need to change your shipping address, contact Albie’s Art immediately at: albiesart@gmail.com

Address changes are not guaranteed.

Once an order has shipped, address changes may not be possible.

If a carrier allows rerouting, intercepting, or redirecting a package, additional carrier fees may apply and are the customer’s responsibility.

For custom orders, address changes should be submitted before final shipment.

16. Returned Packages

A package may be returned to Albie’s Art or a fulfillment partner for reasons including:

Incorrect address
Missing apartment or unit number
Refused delivery
Unclaimed package
Failed delivery attempts
Carrier unable to access location
Customer moved
Customs refusal
Nonpayment of import fees
Undeliverable destination

If a package is returned due to customer-provided address issues or customer failure to accept delivery, the customer may be responsible for additional shipping costs to resend the order.

Shipping fees may not be refundable when a package is returned due to customer error or refusal.

Custom products may not be refundable because they are made specifically for the customer.

17. Lost Packages

If tracking does not update or a package appears lost, contact Albie’s Art at: albiesart@gmail.con

Please include:

Name
Order number
Tracking number
Shipping address
Description of the issue

Albie’s Art may assist with carrier claim steps where possible.

Carrier investigations can take time and final decisions may be made by the carrier.

If the order included shipping insurance and the carrier approves the claim, Albie’s Art may offer a replacement, refund, store credit, or other resolution depending on the order and claim outcome.

Albie’s Art is not responsible for packages lost due to incorrect addresses provided by the customer.

18. Packages Marked Delivered but Not Received

If tracking shows “Delivered” but you did not receive the package:

Check around your delivery location.
Check with household members, neighbors, mailroom, front desk, office, or building staff.
Confirm that the shipping address was entered correctly.
Wait 24–48 hours, as some carriers mark packages delivered before final placement.
Contact the carrier to open a delivery investigation.
Contact Albie’s Art with your order number and tracking number.

Albie’s Art will review the situation and may assist where possible.

A package marked delivered by the carrier may not qualify for refund or replacement unless insurance or carrier investigation supports the claim.

19. Damaged Packages

If your package arrives damaged, contact Albie’s Art as soon as possible at: albiesart@gmail.com

Please include:

Order number
Delivery date
Photos of the outer packaging
Photos of the inner packaging
Photos of the damaged product
Photos of the shipping label, if possible
Description of the issue

Do not throw away the product or packaging until the claim is reviewed.

Carrier insurance claims may require original packaging and customer cooperation.

Damage claims must be reported within: 3 days

Claims reported after the stated period may be harder to resolve and may be denied.

20. Incorrect or Missing Items

If your order arrives with an incorrect or missing item, contact Albie’s Art within: 3 days

Please include:

Order number
Photos of the items received
Photos of the packaging
Description of what is missing or incorrect

Albie’s Art will review the order and determine an appropriate resolution.

21. Multiple Shipments

Some orders may ship in multiple packages.

This may happen when:

Items are produced at different times
Items ship from different locations
Packaging options are shipped separately
Bulk orders require multiple boxes
Some items are ready before others
Display boxes or suspended frames require separate packaging

If an order ships in multiple packages, you may receive multiple tracking numbers.

22. Preorders, Backorders, & Delayed Availability

Some products may be offered as preorders, backorders, limited-run reservations, or custom production items.

If an item is a preorder or backorder, the estimated shipping or production timeline should be stated on the product page, checkout page, quote, invoice, or written communication.

Estimated dates are subject to change due to production, supplier, carrier, or customer approval delays.

If an order cannot ship within the promised timeframe, Albie’s Art will communicate delay information and available options as required by applicable law.

23. Shipping Delays

Shipping delays may occur for reasons outside Albie’s Art’s control, including:

Carrier delays
Weather
Natural disasters
Holidays
High shipping volume
Customs delays
Incorrect addresses
Security inspections
Supply chain disruptions
Manufacturing delays
Labor disruptions
Road closures
Local delivery issues
Force majeure events

Albie’s Art is not responsible for carrier delays after a package has been handed to the carrier, but we may assist customers in reviewing tracking information or filing claims when appropriate.

24. If We Cannot Ship on Time

Albie’s Art makes reasonable efforts to ship orders within the time stated on the product page, checkout page, quote, invoice, or written communication.

If we learn that we cannot ship within the promised timeframe, we may contact you with an updated timeline, delay notice, cancellation option, refund option, or other resolution as required by applicable law.

If no shipping timeframe was clearly stated for an online, mail, or telephone merchandise order, the FTC generally requires shipment within 30 days after receiving a properly completed order, unless another lawful arrangement applies.

Custom orders may require design approval and production before they are ready to ship. For custom orders, the shipping timeline should be understood in connection with the quote, proof approval, production timeline, and written order details.

25. Rush Shipping & Rush Production

Rush shipping and rush production are different.

Rush production means attempting to shorten the time needed to create or prepare the product.

Rush shipping means using a faster carrier service after the product is ready to ship.

Rush options may not always be available.

Rush service must be confirmed in writing.

Additional fees may apply.

Rush requests are not guaranteed unless clearly confirmed in writing by Albie’s Art.

26. Local Pickup or Local Delivery

Local pickup or local delivery may be available only if offered by Albie’s Art for a specific order.

If local pickup is available, pickup details must be arranged in writing.

Customers may be required to show order confirmation or identification at pickup.

Local pickup availability may change at any time.

Do not arrive at a business or residential address without a confirmed appointment.

27. Domestic Shipping

Albie’s Art primarily serves customers in the United States.

Domestic shipping may be available to:

All 50 U.S. states
Washington, D.C.
U.S. territories, if supported by carrier and checkout settings
APO/FPO/DPO addresses, if supported by carrier and product type

Some products, packaging types, or custom orders may have shipping restrictions.

28. APO, FPO, & DPO Shipping

APO, FPO, and DPO shipping may be available depending on the product, carrier, package size, destination, and restrictions.

Military mail delivery times may vary and can take longer than standard domestic delivery.

Tracking updates may be limited once the package enters the military mail system.

Customers are responsible for providing the complete and correct military mailing address.

29. International Shipping

International shipping may be available at Albie’s Art’s discretion.

International availability may depend on:

Destination country
Product type
Customs restrictions
Carrier availability
Package size
Package weight
Insurance availability
Payment verification
Import rules
Shipping cost

If international shipping is not available through checkout, contact Albie’s Art to ask whether a custom shipping quote is possible.

30. Customs, Duties, Taxes, & Import Fees

International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, tariffs, local taxes, handling fees, and other charges imposed by the destination country.

These fees are not controlled by Albie’s Art and may not be included in the product price or shipping cost unless specifically stated.

Albie’s Art is not responsible for delays caused by customs.

If a package is refused, abandoned, returned, or destroyed because the customer did not pay customs, duties, taxes, or import fees, the customer may not be eligible for a refund.

31. International Restrictions

Albie’s Art may refuse international shipments if:

The product cannot legally ship to the destination
The carrier does not support the destination
Customs risk is too high
Shipping cost is unreasonable
Insurance is unavailable
The product is fragile, oversized, restricted, or difficult to replace
Required information is missing
The destination has special import rules

Customers are responsible for knowing whether a product can be imported into their country.

32. Product Packaging for Shipping

Albie’s Art uses reasonable packaging methods based on the product type.

Packaging may include:

Protective sleeves
Clear plastic pouches
Bubble wrap
Rigid mailers
Boxes
Padding
Display boxes
Suspended frame protection
Retail hanging containers
Certificates of Authenticity
Internal separators
Other protective materials

Packaging style may vary depending on the product, quantity, packaging upgrade, shipping method, and availability.

33. Packaging Options vs. Shipping Packaging

Product packaging and shipping packaging are not always the same.

Product packaging is the presentation packaging the customer receives with the item, such as a pouch, display box, retail hanging container, or suspended frame display.

Shipping packaging is the protective outer packaging used to deliver the item safely.

A packaging upgrade may increase the size, weight, cost, or shipping method required for the order.

34. Signature Confirmation

Signature confirmation may be required for certain orders, including:

High-value orders
Custom orders
Bulk orders
Limited edition orders
Replacement shipments
Orders with insurance
Orders requested by the customer
Orders selected by Albie’s Art for added delivery security

If signature confirmation is required, the customer is responsible for being available to receive the package or arranging pickup with the carrier.

35. Order Splitting & Combined Shipping

Albie’s Art may combine multiple items into one shipment when practical.

Albie’s Art may also split shipments when necessary.

Combined shipping may not always reduce shipping cost, especially when items require special packaging, protection, insurance, or separate fulfillment.

36. Shipping to Hotels, Events, Offices, or Temporary Addresses

Shipping to hotels, convention centers, events, offices, military units, schools, or temporary addresses is at the customer’s risk.

The customer is responsible for ensuring the location can receive and hold packages.

Albie’s Art is not responsible for packages lost, refused, misplaced, or delayed after delivery to a temporary, shared, event, mailroom, front desk, or third-party location.

37. Weather & Heat-Sensitive Delivery

Some products or packaging may be affected by extreme heat, cold, moisture, or rough handling.

Customers should monitor tracking and retrieve packages promptly after delivery.

Albie’s Art is not responsible for damage caused by packages left outside for extended periods after delivery.

38. Fraud Prevention & Shipping Holds

Albie’s Art may delay or hold shipment for fraud prevention, payment verification, address verification, chargeback risk, suspicious activity, or incomplete order information.

If additional verification is required, we may contact the customer before shipping.

Orders may be canceled if verification cannot be completed.

39. Carrier Claims

When a carrier claim is needed, the customer may be required to provide:

Photos
Original packaging
Written statement
Proof of damage
Proof of non-receipt
Cooperation with carrier inspection
Additional claim documentation

Failure to provide required claim information may limit available remedies.

Carrier claim decisions may affect whether a refund, replacement, or credit is available.

40. Replacement Shipments

Replacement shipments may be offered at Albie’s Art’s discretion or when required by applicable law or policy.

Replacement shipments may require:

Damage photos
Carrier claim approval
Return of defective product
Confirmation of shipping address
Additional production time for custom items
Signature confirmation
Insurance

For custom items, replacement production may take additional time.

41. Shipping Policy Changes

Albie’s Art may update this Shipping Policy from time to time.

The updated Effective Date will be posted at the top of this page.

Changes apply to future orders unless otherwise required by law.

42. Contact Information

If you have questions about shipping, tracking, delivery, damaged packages, lost packages, or address changes, please contact::

Albie’s Art
Kissimmee, Florida, United States
Website: https://www.albiesart.com
Email: albiesart@gmail.com
Phone: +1 (863) 438-1421